How to Upgrade Your Scooter to a Newer Model
Upgrading your scooter to a newer model is a straightforward process. This guide explains the eligibility criteria, costs, and step-by-step instructions to ensure a smooth transition to your new scooter.
Eligibility for Upgrading
Your eligibility to upgrade depends on the duration of your current subscription:
After 12 months: You can upgrade for a one-time fee of 125€.
After 18 months: Upgrading is free.
After 24 months: You can return your current scooter and order a newer model with a discount.
Costs and Discounts
Upgrade Fee: A fee of 125€ applies for upgrades after 12 months. This fee is waived after 18 months.
Discount Codes: You may apply a discount code during checkout for additional savings. Contact support for available codes.
New Subscription Costs: Upgrading starts a new subscription term, and the first month’s payment is charged on the upgrade date.
Open Payments: Make sure that you don't have any outstanding payments or invoices from your previous subscriptions when upgrading to a newer model.
Step-by-Step Upgrade Process
Choose Your New Model:
Visit the augment.eco website and select the desired scooter model (e.g., Alturo, Agaru).
Create a New Subscription:
Complete the checkout process for the new model. Apply any available discount codes during this step.
Request a Return Label:
After placing your order, contact support via chat to request a return label for your current scooter and inform them that you have placed an order and upgraded to a newer model.
Receive Your New Scooter:
The new scooter will typically arrive within a few business days. Keep the packaging for returning your old scooter.
Return Your Old Scooter:
Use the provided return label to send back your current scooter. You have one week to complete the return after receiving the new scooter.
Confirm Return and Subscription Cancellation:
Notify support once the return shipment is in transit. Your previous subscription will be terminated at this point.
Important Notes
New Subscription Term: Upgrading starts a new minimum contract term (e.g., 12/24/36 months).
Model Availability: Check the website for the latest models and availability.
Eligibility for Free Upgrades: Free upgrades are available after 18 months of subscription.
FAQs
Can I keep my current subscription when upgrading?
No, upgrading to a new scooter always starts a new subscription.
What happens if I don’t return my old scooter on time?
Failure to return your old scooter within the specified time may result in additional charges or delays in subscription termination.
Are there higher-tier models available for upgrade?
Alturo and Agaru are the highest-tier models currently available. By following these steps and guidelines, you can seamlessly upgrade to a newer scooter model and enjoy the latest features and benefits.