Skip to main content

Order approval, identity checks and financing questions

Eligibility is reviewed through the approved process for the selected plan.

Written by Patrick Augment

Choose the plan: The checks and payment schedule depend on the model, country and purchase, financing or rental offer. Read the selected offer and the relevant provider’s terms.

Approval: A payment default or irregular income does not let us predict an individual application outcome in chat. The authorized team or financing provider assesses the application through its approved process. A larger upfront payment or an existing subscription does not guarantee approval.

Requested information: If identity or financial documents are required, use the approved secure submission process. Do not send passwords, verification codes, full card numbers or unnecessary financial documents in ordinary chat. Provide accurate information.

Application declined or incomplete: Follow the notification from the responsible provider/team or ask support to clarify the status. Do not place repeated applications or change personal details simply to bypass a declined assessment.

Payments and refunds: A card authorization is different from money actually collected. Support or the payment provider can confirm any release, refund approval and issue date. The time before it appears in your account depends on the transaction and bank; an unsuccessful application alone does not prove a refund has already been issued.

Did this answer your question?