Your agreement determines the options: A rental subscription, installment purchase and maintenance-only plan can end differently. Check the model, contract country, agreement version and minimum-term dates. A newer advertised offer does not automatically replace the conditions you accepted.
Continue monthly: A rental or existing maintenance subscription may continue monthly after its minimum term under its notice rules. Check your agreement or ask support to confirm the applicable end date and notice period.
End the rental and return the scooter: Tell support that you want to cancel. The team confirms the effective date, any remaining payments and the correct return contents, label and packing instructions. Sending the scooter early does not by itself close the agreement or settle the remaining balance.
Buy the scooter: If a purchase option is available under your agreement, support confirms the amount, currency and required steps. Buyout prices vary by contract and model; there is no universal €29, €49, €149 or Scandinavian price. If the option is missing from your account or you want to request an amendment, ask the team to review it rather than assuming you are ineligible.
Finish an installment purchase: Ownership follows the purchase agreement and completion of its conditions. This is different from choosing a buyout on a lease. The team can confirm any final payment and the agreement’s completion.
Maintenance after you own the scooter: Check separately for an active maintenance/service subscription. Ownership alone does not end an existing separate plan or remove applicable warranty rights. Renewing an existing service plan is different from selecting an All-inclusive option when first buying a scooter. Ask for the current offer before assuming a new service plan or fixed monthly price is available.
Request a change: Tell us which outcome you want. Cancellation, buyout invoicing, contract amendments and refunds need confirmation from the team. Keep the written confirmation of the agreed effective date and next steps.