If your scooter is still locked after you have paid an invoice or returned a shipment, use the steps below to refresh your account status and remove the restriction.
Before You Start
Make sure you have the latest Augment app installed. These instructions require Augment Scooters mobile app version 7.18.1 or newer.
Unlock the Scooter in the App
Open the Augment app.
Look for the red banner at the bottom of the screen that says your scooter is restricted.
Tap Resolve.
Choose the option that matches your situation:
If you have unpaid invoices, tap Pay now and complete the payment in the app.
If you have already paid all open invoices and returned all required shipments, tap Refresh status.
If you still need help, contact customer support from the app.
The Refresh status button checks your payment and shipment status. If everything is complete, the scooter restriction is removed.
If the Scooter Is Still Locked
If you just paid an invoice, wait up to 2 minutes for the payment to be processed, then tap Refresh status again.
If you just returned a shipment, allow a few business days for the warehouse to receive and confirm the return. The restriction can be removed only after the return has been confirmed.
You can find and pay open invoices in either the Augment app or on the augment.eco website. To check on the website, log in to your account at augment.eco and open the Orders section.
Contact Support
If the scooter remains locked after you have completed all required payments and returns, contact support. Include the details of the issue and the steps you have already tried.