How to Unlock Your Scooter After Payment or Other Actions
If your scooter remains locked despite paying invoices or taking other actions, follow these troubleshooting steps to resolve the issue. These steps address common causes such as app connection issues, system-detected locks, or account-related restrictions.
Common Troubleshooting Steps
1. Refresh the App and Scooter Connection
Fully close the Augment Scooters app (force-quit it).
Reopen the app and connect to your scooter.
Use the app to lock the scooter once and then unlock it again. This refreshes the connection and often resolves the locked state.
2. Power-Cycle Your Devices
Log out of the app and fully close it.
Power off your phone and the scooter.
Turn both devices back on, log back into the app, and reconnect to the scooter. This forces a resynchronization between the app and the scooter.
3. Reinstall the App
Uninstall the Augment Scooters app from your phone.
Reinstall the app and log back into your account.
Reconnect to your scooter and attempt to unlock it. This can resolve cases where the app incorrectly shows the scooter as locked.
Account-Related Issues
4. Check for Outstanding Invoices or Return Slips
Log in to your augment.eco account and navigate to the Orders section to view and pay any open invoices. Once paid, the scooter restriction will be lifted.
Ensure there are no unused return slips associated with your account. Use the return slip to complete the required return step, which will lift the lock.
5. Resolve Return Shipment Issues
If the system detects an issue with a related return shipment (e.g., a parcel still at a pickup/drop-off point), the scooter may remain locked. The lock will be lifted once the return is confirmed.
Persistent Issues
6. Perform a Full Reset and Pairing
Ensure your phone’s Bluetooth is on and you have an active internet connection.
In the app, go to the connection section and choose "Add a scooter."
Follow the pairing prompts to reconnect your scooter.
7. Contact Support
If none of the above steps resolve the issue, contact Augment Scooters support for further assistance. Provide details about the issue and any steps you’ve already tried.
Conclusion
By following these steps, you can resolve most issues related to locked scooters after payment or other actions. Ensure your app and account are up-to-date, and check for any outstanding requirements to restore normal scooter operation.