Check the actual stage: Order confirmation, a tracking number, carrier acceptance and delivery are different events. A replacement order or printed label does not establish that the parcel has left the warehouse.
Your delivery estimate: Use the current dispatch information and carrier estimate for your shipment. Stock, location, transport service and holidays can affect timing. We cannot confirm a delivery date from a generic 1–3, 3–5 or 10–14-day example.
Tracking: Check the tracking link supplied for the replacement shipment. Make sure it is the outbound delivery, not the return of your old scooter. A parcel delivered back to the sender is not delivery to you. If the tracking reference is missing, invalid or has no acceptance scan after a confirmed dispatch, contact support for a check.
If your replacement is late: Contact us in the existing conversation. We will check the last carrier event, stock/dispatch status and the next action. Tell us about a missed confirmed date or an important unresolved need if it is not already documented. A continued generic tracking explanation is not a substitute for reviewing a delayed shipment.
Replacement contents and old-item return: Follow the approved instructions for your exact model and shipment. Body-only ES210/Alturo exchanges, Agaru scooters with built-in batteries and Augment 360 transport differ. The replacement-return deadline is based on the applicable agreement and actual receipt of the replacement, not merely the date a label was created.
Alternatives or compensation: The team must confirm any alternative model, reimbursement, credit or revised arrangement. A paid upgrade starts a different purchase/subscription decision; it is not automatically required to resolve a service request under your existing agreement.