Confirm your options: After reporting the theft, support checks the exact agreement, model, country, stolen items and active protection. Ask for the available continuation, replacement or termination options and the remaining contractual obligations in writing. Theft or payment of an excess does not automatically end the subscription.
Confirm the charge: Any replacement excess or other amount must come from the applicable terms and assessed case. There is no single €450 charge for every scooter and no automatic transfer of ES210, Agaru or Alturo fees to Augment 360. Separate the replacement charge from normal subscription invoices.
Before payment: Confirm what equipment will be supplied, its condition, availability, the agreed charge and the delivery address. If you cannot pay immediately, ask support to review options; a payment extension or deferred shipment must be approved, not assumed.
After approval: An accepted request, a paid invoice, an order and a dispatched parcel are different stages. Use the actual shipment and carrier estimate. Do not assume that paying an excess instantly creates or dispatches a replacement.
Start here: See the theft reporting checklist. Continue in the same conversation so the police evidence, stolen items and any related payment or return dispute stay together.