The safest option is to keep your e-scooter indoors whenever possible. This applies at home, at work, or when visiting shops. However, this is not always possible. If you need to leave your e-scooter outdoors for a longer period, there are several steps you can take to reduce the risk of theft or vandalism.
First, always lock the scooter using the Augment app. This disables the throttle and prevents the scooter from being ridden. A locked scooter is much less attractive to thieves, as it cannot be used immediately.
Second, remove the battery if your model has a removable battery. Without the battery, the scooter becomes heavy and impractical to ride. Even if the scooter is stolen, removing the battery helps reduce your financial loss, as the battery is one of the most valuable components.
In addition to app locking and battery removal, you should secure the scooter to a fixed object using a physical lock. Any sturdy bike lock that can be attached to a post or bike stand and threaded through the rear wheel is suitable. U-locks are widely available and provide good protection. Augment also offers a combination lock designed to fit securely on the scooter frame.
If your scooter is stolen despite these precautions, contact Augment customer service, the local police, and your insurance provider as soon as possible. This helps ensure that the situation is handled correctly from the start. Also check article: "What to do if scooter or battery is stolen"