Possible charges explained
Depending on your subscription, you may see additional charges such as:
Delivery or pickup fees
Damage or missing equipment fees
Late return charges
Buy-out (purchase option) fees
All charges are itemized on your invoice for full transparency. If something isn’t clear regarding charging, don’t hesitate to contact our customer service.
Refund rules
Refunds are handled according to your contract terms. In most cases, subscription fees already billed for an active period are non-refundable.
Approved refunds, when applicable, are processed back to the original payment method.
Billing after cancellation or equipment return
Cancelling your subscription or returning your scooter does not immediately stop billing. Here is what to expect:
When you cancel your subscription
Your subscription remains active — and billing continues — until the end of your current contract period. If you are in a minimum-term contract (e.g. 12 or 24 months), charges continue until that term ends, even if you request cancellation earlier.
Once the contract period ends, no further subscription charges are made. You will not be charged for the following period.
When you return your scooter
Billing stops once your return has been received and processed in our system. This typically takes a few business days after the scooter is scanned in by our logistics partner. However, the return and cancellation must be arranged and agreed with customer service, and you must follow their instructions.
If you are charged after returning your scooter, it is likely because the return had not yet been registered at the time the invoice was generated. In this case, please contact us with your return confirmation and we will review the charge.
If you see a charge you did not expect
Common reasons for unexpected charges after cancellation or return include:
A final invoice for the last active period of your contract
A charge generated before your return was registered in the system
A late-return fee if the equipment was not returned within the agreed timeframe
An outstanding balance from a previous billing cycle
If none of these apply and you believe the charge is incorrect, contact our customer service team with your return confirmation or cancellation reference and we will investigate.