Repairs, Maintenance & Replacement Scooter
For leasing (subscription) plans, your monthly fee includes maintenance and repairs in accordance with your agreement.
This typically covers:
Mechanical and electrical faults
Wear parts such as tires and brakes
Manufacturing defects
Issues arising from normal use
In many cases, accidental damage from normal riding (such as minor falls or collisions) is also covered, subject to fair use and service terms.
For installment (ownership) plans:
Maintenance and repairs are not included after ownership transfer
Services may be available separately or through an optional service agreement
Always refer to your specific contract for exact coverage details and limitations
Battery & Charging Support
Your subscription includes battery support:
Battery performance is monitored
Batteries are replaced if capacity drops due to normal use
Clear charging and storage instructions are provided
App Connectivity
Your scooter connects to the Augment app, which allows you to:
Use connected scooter features
Receive service-related updates
Manage your subscription
Optional Theft Protection
You can add optional theft protection to your subscription.
Helps cover theft, loss, or vandalism
A replacement scooter is provided after the required report and handling fee
This option is recommended for city riders.
Upgrade or Purchase Options
Depending on your plan, you have flexible options during and after your agreement:
Upgrade to a newer scooter model (availability and conditions apply)
Continue your plan monthly after the minimum period
Purchase the scooter, if your plan includes a purchase option
Become the owner automatically, if you are on an installment plan
For leasing plans:
You may request a buy-out price
You may have the option to add a purchase option during your contract
These options give you flexibility as your needs change over time.
Customer Support
Customer support is included for the entire subscription.
We help with:
Repairs and replacements
Subscription changes
Upgrades, returns, or purchase options
General questions