Tell us what needs changing: Contact support in this conversation and specify whether you need to change your account email, contact details or a delivery address. A delivery already in transit may need a separate carrier check.
Use your existing account: When changing phones, log in to the same account. If you forgot your password and still have access to the registered email, use the official reset option. Creating another account does not transfer your scooter or subscription.
If you cannot access the registered email: Ask the team to review your account-recovery request. Do not repeat a password-reset process that has already failed. Support must verify the request before changing account access or disclosing protected details.
Keep sensitive information secure: Do not share passwords, verification codes, full payment-card numbers or CVV in chat. If documents are needed, the team will explain the approved secure submission route and what information is required.
Confirmation: Keep the team’s confirmation of the actual change. A request to update an address or email is not proof that it has been saved or that an existing shipment has been redirected.