After your subscription ends (due to cancellation or contract completion), we’ll guide you through the return process. You’ll receive clear instructions for pickup or drop-off based on your location.
Preparing the Scooter for Return
Before returning the scooter:
Please clean the scooter before packing it. This helps us process the return and inspection faster.
Remove any personal items from the scooter.
Packaging and Return Materials
If you still have the original packaging, you can use it to return the scooter.
If you do not have a suitable box, we will:
send you a return box, and
include a pre-filled return slip inside the box.
If you already have a box and only need the return slip:
contact customer support via chat, and
we will send you the return slip digitally for you to print.
Returning the Scooter
Once the scooter is packed and the return slip is attached:
take the parcel to a Matkahuolto service point near you.
If you have a new delivery or contact address, please inform us in advance to avoid any delays or errors during the return process.
The scooter should be returned to Augment within 14 days after receiving the return slip.
Return inspection process
Once returned, your scooter undergoes a standard inspection. Normal wear and tear is expected, but damage beyond this may result in additional charges.