Renewing Your Subscription / Agreement
At the end of your minimum contract period, your agreement will automatically continue on a monthly basis unless you take action. Monthly billing will continue under the existing terms.
Before the transition, you’ll be notified and can choose how you want to proceed.
Your Options After the Minimum Contract Period
Your options depend on the type of agreement you have:
1. Continue Monthly (Leasing / Subscription)
Your agreement continues with monthly billing.
All services remain active
Maintenance and support are included according to your plan
You can continue using the scooter without interruption
2. Purchase the Scooter (if applicable)
If your agreement includes a purchase option or installment structure, you may become the owner of the scooter.
Depending on your contract, this can happen in two ways:
a) Buy-out (Purchase Option)
You can purchase the scooter for a predefined price.
The price depends on your contract and region
The fee is invoiced separately after approval
b) Installment Model (Osamaksu)
If you selected an installment-based plan, ownership transfers automatically once all payments are completed.
What Happens After You Own the Scooter
Once you own the scooter:
The subscription or leasing service ends
Maintenance, repairs, and spare parts are no longer included
All services become chargeable unless you choose a separate service agreement
Service Agreement After Ownership (Optional)
After purchasing the scooter or completing installment payments, you can add a service agreement to maintain coverage:
6-month service agreement: €17.95/month
12-month service agreement: €12.95/month
The service agreement includes:
Repairs
Spare parts
Replacement equipment when needed
This option is recommended, as scooters include wear parts (such as tires and batteries) that can be costly to replace without coverage.
Upgrading Your Scooter
If you’d like to upgrade your scooter, you can submit a request through your account or contact support.
Availability and pricing depend on the selected model
Contract adjustments may apply
Need Help Choosing?
If you’re unsure which option is best for you, contact customer support and we’ll help you review your options.