Choose the exact offer: Available models, plans and optional services vary by country and can change. Use the current offer for the intended market and the exact vehicle variant. For an existing customer, the accepted agreement remains the starting point.
Purchase: A purchase can be paid outright or through an available financing/installment arrangement. Ownership and payment obligations follow the purchase and provider terms. Do not assume every installment purchase has the same ownership-transfer date as a lease buyout.
Rental subscription: You pay the agreed upfront and recurring amounts for the minimum term and services shown in that agreement. A purchase option, renewal rules, cancellation notice and return obligations depend on the actual plan.
Maintenance: An optional All-inclusive repair service for eligible stand-up scooters can be selected at the initial purchase. An already active maintenance-only plan is a separate agreement and can continue after the scooter becomes owned, under its own terms. Do not assume buying a scooter automatically includes every repair or automatically removes an existing service plan.
Augment 360: The seated 360 is a different vehicle class and service offer. It does not automatically include the stand-up scooters’ All-inclusive replacement service. Check the selected 360 wear-parts service, accessories and terms.
Compare the complete cost: Check the upfront amount, recurring payment and frequency, minimum term, total payment obligations, optional services, delivery cost, buyout if applicable and currency. A separate early-upgrade fee is not the new plan’s upfront payment. Ask the team to confirm any unclear price or field rather than interpreting a different customer’s example.
Changes to an existing agreement: Tell support whether you want renewal, cancellation, buyout, an upgrade or a new service option. The team confirms eligibility, price and effective date before a change is treated as completed.