First Invoice Explained
Your first invoice may include:
Your first monthly payment (subscription or installment, depending on your plan)
Any applicable upfront payment
Possible setup or delivery fees
Taxes, where applicable
The billing period is clearly stated on the invoice so you know exactly what you’re paying for.
If your plan includes an upfront payment, it will typically be charged together with your first invoice.
How Billing Works
Payments are processed automatically via our secure payment partner.
Billing is done in advance
Charges are made on your billing date each month
If the billing date falls on a non-business day, the charge may be processed on the next business day
Changing Your Payment Method
You can update your payment method at any time in your My Account portal:
https://augment.eco/app/
Add a new payment method or replace an existing one
Future payments will automatically use the updated details
Changes do not affect invoices that have already been issued
If you’re unable to update your payment method, contact customer support and we will assist you.
Failed or Late Payments
If a payment fails:
We will automatically retry the charge
You will receive an email or push notification if action is needed
Continued payment failure may result in a temporary suspension of service until the balance is settled.
Downloading Your Invoice
All invoices are available in your My Account portal: https://augment.eco/app/ To view or download your scooter invoices, follow these steps:
Log in to your augment.eco account using your credentials.
Navigate to the Orders or Invoices/Billing section.
Locate the relevant order or invoice.
Open the invoice to view it or download it as a PDF for your records.
For each billing period, you can:
View invoices
Download them as PDF
Print them if needed
Invoices are generated automatically after a successful payment.
No Physical Invoices: Augment.eco does not send physical invoices. All invoices are available digitally through your account.
No Invoice Modifications: Invoices cannot be edited to include additional details, such as the scooter’s value for insurance reimbursement.
If you cannot find your invoice or did not receive it, please contact customer support.
Special Scenarios
Final Invoice for Scooter Buyout: If you choose to buy out your scooter and end your subscription, the final billing period will be automatically processed, and the buyout amount will be charged. You will receive a receipt via email, but no physical invoice will be sent.
Duplicate or unexpected charges — FAQ
Why have I been charged twice this month?
In most cases what appears to be a duplicate is actually two separate legitimate charges appearing close together. Common reasons include:
A failed payment was retried and both attempts were captured — check your bank statement to see whether both amounts were actually debited or whether one is a pending authorisation that will drop off
Two invoices fell in the same calendar month because your billing date shifted (for example, a delayed first payment means the second lands sooner than expected)
An upfront or one-time fee (such as a delivery or setup charge) was billed at the same time as your regular monthly payment
How do I check whether I was actually charged twice?
Log in to your account at augment.eco and open the Orders or Invoices/Billing section. Each invoice shows the billing period it covers. If two invoices cover the same billing period and the same amount, that is a genuine duplicate. If they cover different periods or different amounts, they are separate legitimate charges.
What if I see a pending charge on my bank statement that I don't recognise?
When a payment fails, our system places a temporary authorisation on your card before retrying. This can show as a pending charge in your bank app even if the payment did not go through. Pending authorisations are not final charges and typically disappear within 3–5 business days.
I have confirmed it is a genuine duplicate — what do I do?
Contact our customer service team and include:
The invoice numbers or dates of the two charges
A screenshot or statement from your bank showing both debits
Your account email address
We will verify the charges against your billing history and issue a refund for the duplicate amount if confirmed.