First Invoice Explained
Your first invoice includes:
Your first monthly subscription fee
Any applicable setup or delivery charges
Taxes, if applicable
The billing period is clearly stated on the invoice so you know exactly what you’re paying for.
How Billing Works
Payments are processed automatically via our secure payment partner.
Billing is done in advance
Charges are made on your billing date each month
If the billing date falls on a non-business day, the charge may be processed on the next business day
Changing Your Payment Method
You can update your payment method at any time in your My Account portal:
https://augment.eco/app/
Add a new payment method or replace an existing one
Future payments will automatically use the updated details
Changes do not affect invoices that have already been issued
If you’re unable to update your payment method, contact customer support and we will assist you.
Failed or Late Payments
If a payment fails:
We will automatically retry the charge
You will receive an email or push notification if action is needed
Continued payment failure may result in a temporary suspension of service until the balance is settled.
Downloading Your Invoice
All invoices are available in your My Account portal:
https://augment.eco/app/
For each billing period, you can:
View invoices
Download them as PDF
Print them if needed
Invoices are generated automatically after a successful payment.
If you cannot find your invoice or did not receive it, please contact customer support.