Supported controls: In the Augment app, open your paired scooter and use the Lock or Unlock control if that function is supported by your exact model and app version. Keep the scooter stationary and stay within Bluetooth range. Confirmation sounds, lights and available buttons can differ between models.
Before a ride: Check that the correct scooter is selected and that the app shows the intended unlocked state. Check the brakes, steering and tyres before riding. Do not test-ride a scooter with sudden power cuts or an unresolved safety fault.
When parking: Use the supported app lock and a suitable physical lock secured to a fixed object. App locking does not prevent the scooter being lifted or guarantee theft protection, GPS location or remote recovery.
If the control fails: Check Bluetooth, the app permissions requested by your phone and the existing account pairing. Close and reopen the app once if needed. If you already tried these steps, contact support with the model, exact message and what happened; do not repeat resets or create a replacement account. Account restrictions require the separate payment/return review process.
Model differences: Do not assume every scooter needs reauthorisation after exactly ten starts, has the same firmware lock or can be unlocked remotely by support. Augment 360 uses its own supported NFC/Bluetooth instructions. No app setting or reset changes the vehicle’s legal approval or construction speed.