Use the right guide and account: These steps apply to supported Augment stand-up scooters. The seated Augment 360 has separate local NFC/Bluetooth instructions. Log in with your existing account when changing phones or receiving a replacement; do not create a duplicate account.
Prepare the connection: Keep the scooter stationary, powered on and close to the phone. Enable Bluetooth and an internet connection. Allow the Bluetooth/Nearby Devices and location permissions requested by the app and your phone.
Add the scooter in the app: Connect inside the Augment app, not in the phone’s Bluetooth settings. In the supported connection screen, tap the two-arrows control, choose Add a new scooter and select the correct scooter when it appears. Follow the controls actually shown for your model and app version.
Replacement scooter: Add the correct replacement vehicle to the existing account. An old returned scooter remaining in the list does not prove non-return and does not itself require another account. Ask support to review an incorrect account link or stale vehicle entry.
Already belongs to another account: This needs an ownership/account-link review by the team. Reinstalling or repeated pairing will not transfer ownership. The team confirms the required account update before the new owner connects.
If it fails: Update the app and try one phone/scooter restart if you have not already done so. Skip repeated checks. Contact support with the exact error, model and relevant phone/app details already available. Do not send passwords or verification codes. If password reset failed or you cannot access the registered email, ask for account-recovery help.
Video: The attached connection video illustrates the supported app flow; controls can vary by model and version.