Official download: Open augment.eco/getapp on your phone and follow the link to the official app listing. Use the current version offered by your phone’s app store.
Phone compatibility: Check the operating-system and device requirements in the current app-store listing. Requirements can change; an old support article’s fixed iOS or Android version is not a reliable compatibility check.
Existing customer: Log in with your existing Augment account, including when you change phone or receive a replacement scooter. Do not create a second account to solve an ordinary login or pairing problem.
Connection: For supported stand-up models, connect through the Augment app with Bluetooth and internet enabled and the required permissions allowed. Do not manually pair the scooter in the phone’s Bluetooth settings. The seated Augment 360 uses its own supported app/NFC/Bluetooth instructions.
If installation or login fails: Tell support the exact message, phone model and operating-system/app version when relevant. Reuse details already given and do not share passwords or verification codes. A failed reset or loss of access to the registered email needs staff review.