Use your order’s contents: What is supplied depends on the exact model, order and whether the shipment is new, refurbished, body-only or a complete replacement. Check the order confirmation and packing instructions; do not assume every parcel includes the same battery, charger, grips or tools.
Body-only replacement: For an approved ES210/Circular/Super LR or Alturo body-only exchange, support may instruct you to reuse the removable battery, charger and specified accessories. If one of those parts is also faulty or missing, tell us before using the replacement.
Agaru: Agaru Smart and Ultra have a built-in deck battery. Do not expect a separately removable battery or use ES210 packing/assembly instructions. Follow the Agaru headset guide and the shipment-specific list for screws, Allen key and charger.
Augment 360: Check the seated 360’s exact variant and approved order, battery/accessory contents, vehicle documents and transport instructions. The published CoC delivery statement concerns the type-approved 45 km/h L1e-B version; do not extend it to every 360 variant. A CE marking or declaration is not a vehicle Certificate of Conformity (CoC). Check the document type and matching vehicle identifier; ask support to review missing or mismatching documents. Do not substitute a stand-up scooter’s delivery or return list.
Damage or missing items: Keep the packaging and tell support which confirmed item is missing or damaged. An order reference and clear photos of the relevant package/item can help, but do not resend evidence already supplied. The team reviews the case and confirms the remedy and any required dispatch. Reporting a missing part does not itself confirm replacement approval or immediate shipment.
Before use: Use the correct model manual and complete the assembly and safety checks. Do not charge with an incompatible or damaged charger, or ride with loose steering, a defective brake, damaged wiring or structure. Riding slowly does not make loose steering safe. A first full charge is not a universal battery-calibration procedure; follow the instructions for the exact battery and model.