Delivery Process Overview
1. Identity & Payment Verification
To activate your subscription, we may need to verify your identity and eligibility as part of our Know Your Customer (KYC) process. This helps ensure security and compliance.
Depending on your profile, you may be asked to provide one or more of the following:
Proof of identity (e.g. government-issued ID card or passport)
Creditworthiness check (e.g. credit score or equivalent assessment)
Proof of address (e.g. utility bill or official address document)
Proof of income or employment (e.g. recent payslip or salary statement)
2. Order Confirmation
Immediately after the KYC is passed, you’ll receive an email confirming your plan and contract details.
3. Shipping Preparation
Your scooter is inspected, packaged, and assigned a tracking number.
4. Delivery
Scooters are shipped via trusted carriers. Delivery time depends on your country:
Country | Approx. Delivery Time |
North Europe | 1–5 business days |
Central Europe | 1–6 business days |
Switzerland | 1–2 business days |
Tracking Your Delivery
Once your shipment is on its way, you’ll receive:
A tracking link
Carrier contact information
Use the tracking link anytime to see live updates.
If You Miss the Delivery
Most carriers will:
Attempt a second delivery
Leave the parcel at a pickup point
Or request you to reschedule
If problems occur, contact our support team — we will help coordinate with the carrier.