What Should I Do If My Augment Scooter Is Stolen?
If your Augment scooter is stolen, follow these steps to report the theft, manage insurance claims, and arrange for a replacement:
Immediate Actions
File a Police Report - Report the theft to your local police, either online or in person. - Include the scooter’s serial number (e.g., starting with SA, AUAL or EGSU), a detailed description, and its new purchase value in the report. -
Notify Your Insurance Company (Optional) - If you have private theft insurance, inform your insurer and provide the police report and your original purchase receipt as proof of subscription.
Send the Police Report to Augment - Submit a complete, confirmed copy of the police report (not just the receipt) to Augment’s customer support. This is required to process your case and archive it in your profile.
Replacement Process and Fees
Determine Your Coverage - If you have Augment Theft Protection: - Ensure all subscription payments are up to date. - Confirm the scooter was connected to the system before the theft. - Pay the applicable deductible: - Scooter + battery: €150 - Scooter only: €100 - Battery only: €125 - Without Augment Theft Protection: - Replacement costs are higher: - Scooter + battery: €350 to 450€ Scooter only: €250 to 350€ - Battery only: €199 to 299€
Receive Your Replacement - Once the deductible is paid, Augment will ship a replacement scooter, and your subscription will continue as usual.
Additional Information
Remote Blocking: Augment can remotely block a stolen scooter upon request to prevent unauthorized use.
Tracking History: Scooters cannot be geolocated but we recommend using an AirTag
FAQs
Do I need to wait for a police decision before proceeding?
No, you can send the police report to Augment immediately after filing it. However, if you want to wait until they find your scooter, please let our customer service know.
What happens if I don’t have theft insurance?
You must either:
Continue paying your monthly installments until the end of the contract, or
Pay the applicable deductible to receive a replacement scooter.
By following these steps, you can efficiently manage the theft of your Augment scooter and ensure minimal disruption to your subscription.
Does the contract remain in effect even if the scooter is stolen?
Yes, the contract remains in effect as usual until the end of the minimum contract period, even if your scooter is stolen. It is not possible to terminate the contract simply because the scooter has been stolen.