How to Request a Repair
If your scooter needs service, follow these steps:
Contact support
Use the in-app chat or email (support@augment.eco) to report the issue.
Describe the problem
Provide the scooter’s serial number and a short description of the issue. Photos/videos can help speed up the process.
We take action
Our team will arrange the repair or replacement and guide you through the next steps.
How the Replacement Process Works
Replacement scooter is sent to you
A fully working replacement scooter is shipped to your address
Replacement units are maintained, cleaned and tested by our team
Depending on the model and case, the replacement scooter may be delivered without handles, charger or battery
Please keep these parts from your original scooter if applicable
Return the faulty scooter
A pre-filled return slip is included in the replacement package
Pack the faulty scooter in the same box the replacement arrived in
Return the scooter within 14 days, in accordance with our terms and conditions
Delivery details
Replacement scooters are delivered to your doorstep via Matkahuolto
The return package must be delivered by you to a Matkahuolto service point
If your address has changed, inform us in advance to avoid delivery issues
This process helps reduce downtime so you can keep riding without long repair waits.